
Reviewable reporting
Require completed work, observed changes, and next priorities alongside metrics. Rankings should not replace an explanation of the decisions made. Use support requests to find information that is missing or unclear.
Ask which recommendations will be implemented, by whom, and in what order. An audit has limited value when nobody owns the work. Check what happens after the customer clicks, submits, or calls.
- A written brief
- Named responsibilities
- Agreed review points




