
Accurate details
Check phone numbers, hours, appointment links, and service descriptions across customer-facing channels. Conflicting details cause avoidable calls and missed visits. Agree whether the evidence supports keeping, changing, or stopping the approach.
Use real customer questions and permitted project examples to explain the work. Place names alone do not demonstrate local knowledge. Keep a rollback or correction plan for important changes.
- A written brief
- Named responsibilities
- Agreed review points




