
Impact-based triage
Prioritize outages, payment failures, and lost inquiries ahead of cosmetic changes. Confirm the real customer impact with the business. Turn the findings into a short list of actions and owners.
Check the original problem and related functions after deployment. Agree who signs off and how further issues are reported. Explain why a change was made, not just when it happened.
- A written brief
- Named responsibilities
- Agreed review points




