
Actual coverage
List where customers can be served and where delivery or travel changes the offer. Match promotional coverage to capacity. Agree whether the evidence supports keeping, changing, or stopping the approach.
Check phone numbers, hours, appointment links, and service descriptions across customer-facing channels. Conflicting details cause avoidable calls and missed visits. Choose the next task from the review rather than repeating the calendar.
- A written brief
- Named responsibilities
- Agreed review points




