
Accurate details
Check phone numbers, hours, appointment links, and service descriptions across customer-facing channels. Conflicting details cause avoidable calls and missed visits. Choose the next task from the review rather than repeating the calendar.
Use real customer questions and permitted project examples to explain the work. Place names alone do not demonstrate local knowledge. Use a short acceptance checklist at handover.
- A written brief
- Named responsibilities
- Agreed review points




