Plan for interrupted use
Connections fail, sessions expire, and users leave tasks unfinished. Decide what happens to pending work and show clear recovery steps instead of assuming every action succeeds immediately. Use the findings to update the brief for the next stage.
Prioritize frequent actions and keep input manageable. Test navigation, readable text, and interrupted tasks on real phones. Agree whether the evidence supports keeping, changing, or stopping the approach.
Data and permissions
Collect only data needed for the task, document access roles, and plan deletion and recovery. Security should be considered while designing the workflow. Agree how sensitive material will be shared and stored.
Document APIs, authentication, failure handling, and data ownership. Test slow responses and unavailable external systems, not just the successful path. Agree how new requests will affect cost and timing.
- Current accounts and assets
- Verified business information
- Customer questions
- Budget and team capacity
Discuss Your Priorities