
Actual coverage
List where customers can be served and where delivery or travel changes the offer. Match promotional coverage to capacity. Choose the next task from the review rather than repeating the calendar.
Check phone numbers, hours, appointment links, and service descriptions across customer-facing channels. Conflicting details cause avoidable calls and missed visits. Record the decision as well as the numbers behind it.
- A written brief
- Named responsibilities
- Agreed review points




