
Impact-based triage
Prioritize outages, payment failures, and lost inquiries ahead of cosmetic changes. Confirm the real customer impact with the business. Agree whether the evidence supports keeping, changing, or stopping the approach.
Check the original problem and related functions after deployment. Agree who signs off and how further issues are reported. Explain why a change was made, not just when it happened.
- A written brief
- Named responsibilities
- Agreed review points




