
Natural wording
Use the terminology customers understand and enough context to explain the subject. Exact-match repetition is not a quality target. Bring sales questions into the brief so the work answers real concerns.
Check accuracy, redundant paragraphs, headings, links, and next steps before publication. Read the copy without the keyword brief to test its usefulness. Test the important customer action before publishing a change.
- A written brief
- Named responsibilities
- Agreed review points




