Plan for interrupted use
Connections fail, sessions expire, and users leave tasks unfinished. Decide what happens to pending work and show clear recovery steps instead of assuming every action succeeds immediately. Use the findings to update the brief for the next stage.
Test relevant screen sizes, system versions, and device capabilities. Android users may have very different hardware and network conditions. Leave the team with a decision, an owner, and a review date.
Data and permissions
Collect only data needed for the task, document access roles, and plan deletion and recovery. Security should be considered while designing the workflow. Keep a record of permission for any customer story used publicly.
Document APIs, authentication, failure handling, and data ownership. Test slow responses and unavailable external systems, not just the successful path. Give every deliverable a purpose and a clear acceptance check.
- Current accounts and assets
- Verified business information
- Customer questions
- Budget and team capacity
Discuss Your Priorities