
Editing and review
Check accuracy, redundant paragraphs, headings, links, and next steps before publication. Read the copy without the keyword brief to test its usefulness. Use dated records rather than relying on memory at the next review.
Identify the question or service decision the page should answer. Support it with related topics rather than inserting a list of target phrases. Use support requests to find information that is missing or unclear.
- A written brief
- Named responsibilities
- Agreed review points




