
Page essentials
Verify hours, contact routes, service information, and staff access. An active page should make basic customer questions easy to resolve. Look for gaps between what the business offers and what visitors understand.
Use real demonstrations, explanations, updates, and permitted customer examples. Avoid a calendar made only of repeated promotional statements. Leave the team with a decision, an owner, and a review date.
- A written brief
- Named responsibilities
- Agreed review points




