
Impact-based triage
Prioritize outages, payment failures, and lost inquiries ahead of cosmetic changes. Confirm the real customer impact with the business. Identify the most useful correction before adding another feature.
Check the original problem and related functions after deployment. Agree who signs off and how further issues are reported. Keep enough history to separate a planned test from an unrelated change.
- A written brief
- Named responsibilities
- Agreed review points




