
Impact-based triage
Prioritize outages, payment failures, and lost inquiries ahead of cosmetic changes. Confirm the real customer impact with the business. Leave the team with a decision, an owner, and a review date.
Check the original problem and related functions after deployment. Agree who signs off and how further issues are reported. Keep a change log so later results have context.
- A written brief
- Named responsibilities
- Agreed review points




