
Impact-based triage
Prioritize outages, payment failures, and lost inquiries ahead of cosmetic changes. Confirm the real customer impact with the business. Choose the next task from the review rather than repeating the calendar.
Check the original problem and related functions after deployment. Agree who signs off and how further issues are reported. Record the starting conditions so comparisons remain fair.
- A written brief
- Named responsibilities
- Agreed review points




