Plan a test with a clear question
Choose the message, audience, or destination question you want to answer. Keep the comparison understandable and allow enough relevant data before treating a small difference as a reliable result. Explain why a change was made, not just when it happened.
Review actual inquiry locations and staffing hours. Account settings and reports should be checked rather than assumed to match service coverage. Document responsibilities so delivery does not depend on assumptions.
Make the plan fit your market
Target only the parts of Baltimore and nearby areas the business can serve. Review where inquiries actually originate, the hours calls can be answered, and whether the offer suits the local audience before increasing spend. Base local references on service coverage and customer needs, not invented examples.
Change a defined part of the message, audience, or page and state the success measure in advance. Account for conversion delay before comparing results. Keep a record of permission for any customer story used publicly.
- Current accounts and assets
- Verified business information
- Customer questions
- Budget and team capacity
Discuss Your Priorities