Know what the support plan covers
Separate routine updates, incident response, content changes, and development requests. A clear scope makes it easier to budget and avoids treating every new feature as ordinary maintenance. Explain why a change was made, not just when it happened.
Use a staging copy or controlled checks to isolate theme, plugin, or hosting conflicts. Preserve a backup before disabling important functions. Name an owner for each task so requests do not get lost.
Make the plan fit your market
Check the details customers in Baltimore rely on: opening hours, current services, appointment links, phone numbers, and service coverage. Verify that requests reach the correct staff, especially when operating hours or seasonal availability change. Check that location references reflect how the business actually operates.
Review updates on a staging copy where practical, record changes, and test key journeys after deployment. Keep a rollback plan for a failed release. Check the rights to photographs, quotations, and licensed material.
- Current accounts and assets
- Verified business information
- Customer questions
- Budget and team capacity
Discuss Your Priorities