Plan support before launch
Agree how users report problems and how the team finds the affected version. Logs and support records should help diagnose faults without exposing unnecessary personal information. Explain why a change was made, not just when it happened.
Define what happens to entered data when a request fails or a session expires. Users should not lose work without clear feedback. Confirm who handles urgent changes and who checks the result.
Make the plan fit your market
Discuss whether users in Baltimore need appointments, field-service access, local inventory, or delivery features. Use the actual workflow to decide whether location data is necessary; do not request device permissions merely because the app serves a local market. Check the areas you genuinely serve in Baltimore, MD.
Describe users, tasks, data, and acceptance criteria before choosing technology. A short working prototype can reveal workflow problems earlier than a detailed visual design. Limit account access to the people who need it.
- Current accounts and assets
- Verified business information
- Customer questions
- Budget and team capacity
Discuss Your Priorities