
Accurate details
Check phone numbers, hours, appointment links, and service descriptions across customer-facing channels. Conflicting details cause avoidable calls and missed visits. Use recent customer feedback to challenge an unclear message.
Use real customer questions and permitted project examples to explain the work. Place names alone do not demonstrate local knowledge. Confirm that forms, phone links, and replies reach the right person.
- A written brief
- Named responsibilities
- Agreed review points




