
Qualified inquiry feedback
Distinguish wrong-area, wrong-practice, duplicate, and suitable inquiries using firm-approved criteria. Keep unnecessary sensitive details out of marketing reports. Keep a short record of common questions and objections.
Separate the matters the firm handles from unrelated legal searches. Ad messages and destinations should describe the actual service. Check what happens after the customer clicks, submits, or calls.
- A written brief
- Named responsibilities
- Agreed review points




