
An agreed checklist
List the pages and customer actions that must be checked regularly. The homepage alone does not represent the website's operational health. Ask customer-facing staff which details people need before deciding.
Record software versions and dependencies, prepare a backup, and test changes before release where practical. Retest forms and bookings afterward. Check what happens after the customer clicks, submits, or calls.
- A written brief
- Named responsibilities
- Agreed review points




