Watch the tools outside the site
Payment services, forms, analytics, and external widgets can fail without a website release. Include important third-party connections in checks and document where responsibility changes between suppliers. Explain why a change was made, not just when it happened.
Report completed work, unresolved issues, and planned changes. Distinguish routine maintenance from new feature development. Give the team a clear route for questions and corrections.
Make the plan fit your market
Check the details customers in Grand Rapids rely on: opening hours, current services, appointment links, phone numbers, and service coverage. Verify that requests reach the correct staff, especially when operating hours or seasonal availability change. Check that location references reflect how the business actually operates.
Separate routine care, content edits, urgent incidents, and larger development requests. Specify response windows and exclusions rather than promising unlimited work. Agree a secure handover process for accounts and source files.
- Current accounts and assets
- Verified business information
- Customer questions
- Budget and team capacity
Discuss Your Priorities