
Accurate details
Check phone numbers, hours, appointment links, and service descriptions across customer-facing channels. Conflicting details cause avoidable calls and missed visits. Use actual customer questions to check whether the plan is useful.
Use real customer questions and permitted project examples to explain the work. Place names alone do not demonstrate local knowledge. Check what happens after the customer clicks, submits, or calls.
- A written brief
- Named responsibilities
- Agreed review points




