
An agreed checklist
List the pages and customer actions that must be checked regularly. The homepage alone does not represent the website's operational health. Agree whether the evidence supports keeping, changing, or stopping the approach.
Record software versions and dependencies, prepare a backup, and test changes before release where practical. Retest forms and bookings afterward. Record the starting conditions so comparisons remain fair.
- A written brief
- Named responsibilities
- Agreed review points




