
Publication and refresh
Assign internal links, images, a reviewer, and a future review date. Publication is the beginning of maintenance, not the end. Ask customer-facing staff which details people need before deciding.
Use recurring customer questions and information gaps to choose topics. Avoid producing several articles that answer the same question in different words. Confirm that forms, phone links, and replies reach the right person.
- A written brief
- Named responsibilities
- Agreed review points




