Prioritize by business impact
A broken contact form deserves a different response from a minor visual issue. Agree how incidents are classified and who decides the next action when several problems arrive together. Document what was tested and what the team learned.
Preserve relevant evidence, contain the issue, and assess affected data and functions. Recovery should address the cause rather than restore an infected copy. Agree who can make decisions before the schedule is set.
Make the plan fit your market
Check the details customers in Boston rely on: opening hours, current services, appointment links, phone numbers, and service coverage. Verify that requests reach the correct staff, especially when operating hours or seasonal availability change. Check the areas you genuinely serve in Boston, MA.
Remove unused accounts, use appropriate roles, and enable multifactor access where available. Keep software supported and document who can approve production changes. Check the rights to photographs, quotations, and licensed material.
- Current accounts and assets
- Verified business information
- Customer questions
- Budget and team capacity
Discuss Your Priorities