Know what a customer is worth
An affordable acquisition cost depends on margin, repeat business, and the time needed to close a sale. Agree a realistic cost range with the business before judging campaign efficiency. Record the date, reason, and owner of important changes.
Check phone numbers, hours, appointment links, and service descriptions across customer-facing channels. Conflicting details cause avoidable calls and missed visits. Give the team a clear route for questions and corrections.
Make the plan fit your market
Confirm which parts of Boston your business actually serves, whether customers visit or request delivery, and when staff can respond. Use your own inquiry history to choose service areas; city population alone does not show demand. Check that location references reflect how the business actually operates.
Agree who answers calls and forms, what counts as a suitable inquiry, and how results return to the marketing team. Missed calls can make an effective campaign look weak. Confirm permissions before sharing customer information or assets.
- Current accounts and assets
- Verified business information
- Customer questions
- Budget and team capacity
Discuss Your Priorities