Make the offer easier to understand
Customers should be able to tell what is offered, who it suits, and what to do next. Review the message across the ad, page, and sales conversation for differences that create uncertainty. Compare customer actions with the message that attracted them.
Separate inquiries, accepted leads, opportunities, and closed business. Long sales cycles need reporting that allows for delay. Use the findings to update the brief for the next stage.
Budget with a purpose
Separate management fees, media spend, production costs, and software charges. Assign each channel a role instead of dividing the budget equally. Separate agency fees from advertising, software, and production costs.
Agree who answers calls and forms, what counts as a suitable inquiry, and how results return to the marketing team. Missed calls can make an effective campaign look weak. Make sure the business can retrieve its own data.
- Current accounts and assets
- Verified business information
- Customer questions
- Budget and team capacity
Discuss Your Priorities