
Approval workflow
Set deadlines for drafts, assets, review, and publication. Assign one decision maker and prepare a response plan for sensitive comments. Compare the proposed message with the words customers use.
Compare saves, shares, visits, and inquiries with what staff hear from customers. High reach is not evidence that the audience is a good fit. Review the whole path instead of judging one screen in isolation.
- A written brief
- Named responsibilities
- Agreed review points




