
Delivery ownership
Agree who handles requirements, design, content, development, and testing. A clear owner is needed when a defect crosses several disciplines. Confirm that the business can access its accounts after handover.
Choose technology according to editing needs, integrations, staff skills, and support costs. Popularity is not enough to establish fit. Allow for updates when the offer or business process changes.
- A written brief
- Named responsibilities
- Agreed review points




