
Delivery ownership
Agree who handles requirements, design, content, development, and testing. A clear owner is needed when a defect crosses several disciplines. Use support requests to find information that is missing or unclear.
Choose technology according to editing needs, integrations, staff skills, and support costs. Popularity is not enough to establish fit. Confirm that forms, phone links, and replies reach the right person.
- A written brief
- Named responsibilities
- Agreed review points




