
Delivery ownership
Agree who handles requirements, design, content, development, and testing. A clear owner is needed when a defect crosses several disciplines. Check the reasons suitable customers hesitate or leave.
Choose technology according to editing needs, integrations, staff skills, and support costs. Popularity is not enough to establish fit. Check what happens after the customer clicks, submits, or calls.
- A written brief
- Named responsibilities
- Agreed review points




