
Accurate details
Check phone numbers, hours, appointment links, and service descriptions across customer-facing channels. Conflicting details cause avoidable calls and missed visits. Leave the team with a decision, an owner, and a review date.
Use real customer questions and permitted project examples to explain the work. Place names alone do not demonstrate local knowledge. Use a short acceptance checklist at handover.
- A written brief
- Named responsibilities
- Agreed review points




