
Usability checks
Test a complete task from entry to confirmation, including missing or invalid input. Screen-by-screen visual approval does not test the workflow. Check what happens after the customer clicks, submits, or calls.
Handle duplicate requests, edits, permissions, and audit needs. Confirm how records are recovered after a failed operation. Keep the next decision tied to evidence the team can verify.
- A written brief
- Named responsibilities
- Agreed review points




