
An agreed checklist
List the pages and customer actions that must be checked regularly. The homepage alone does not represent the website's operational health. Use support requests to find information that is missing or unclear.
Record software versions and dependencies, prepare a backup, and test changes before release where practical. Retest forms and bookings afterward. Confirm that forms, phone links, and replies reach the right person.
- A written brief
- Named responsibilities
- Agreed review points




