
Usability checks
Test a complete task from entry to confirmation, including missing or invalid input. Screen-by-screen visual approval does not test the workflow. Keep a short record of common questions and objections.
Handle duplicate requests, edits, permissions, and audit needs. Confirm how records are recovered after a failed operation. Check what happens after the customer clicks, submits, or calls.
- A written brief
- Named responsibilities
- Agreed review points




