
An agreed checklist
List the pages and customer actions that must be checked regularly. The homepage alone does not represent the website's operational health. Look for gaps between what the business offers and what visitors understand.
Record software versions and dependencies, prepare a backup, and test changes before release where practical. Retest forms and bookings afterward. Check what happens after the customer clicks, submits, or calls.
- A written brief
- Named responsibilities
- Agreed review points




