
Content inventory
Review existing pages before commissioning more. Update, combine, or remove material that repeats the same answer or is no longer accurate. Use support requests to find information that is missing or unclear.
Request examples, sources, screenshots, or process details before drafting. Specific inputs usually improve the piece more than extra adjectives. Set out the work, approval steps, and handover requirements in writing.
- A written brief
- Named responsibilities
- Agreed review points




