
Backups and recovery
Confirm retention, separate copies, restore steps, and who initiates recovery. Availability and recoverability are different requirements. Confirm that forms, phone links, and replies reach the right person.
Compare renewals, resource limits, support, backups, and included services. Introductory pricing may not represent the long-term cost. Ask for a clear explanation of any change to the quoted scope.
- A written brief
- Named responsibilities
- Agreed review points




