
Backups and recovery
Confirm retention, separate copies, restore steps, and who initiates recovery. Availability and recoverability are different requirements. Check what happens after the customer clicks, submits, or calls.
Compare renewals, resource limits, support, backups, and included services. Introductory pricing may not represent the long-term cost. Show optional costs separately from the essential work.
- A written brief
- Named responsibilities
- Agreed review points




