
Backups and recovery
Confirm retention, separate copies, restore steps, and who initiates recovery. Availability and recoverability are different requirements. Use actual customer questions to check whether the plan is useful.
Compare renewals, resource limits, support, backups, and included services. Introductory pricing may not represent the long-term cost. Check what happens after the customer clicks, submits, or calls.
- A written brief
- Named responsibilities
- Agreed review points




