
Backups and recovery
Confirm retention, separate copies, restore steps, and who initiates recovery. Availability and recoverability are different requirements. Look for gaps between what the business offers and what visitors understand.
Compare renewals, resource limits, support, backups, and included services. Introductory pricing may not represent the long-term cost. Test the important customer action before publishing a change.
- A written brief
- Named responsibilities
- Agreed review points




