
Backups and recovery
Confirm retention, separate copies, restore steps, and who initiates recovery. Availability and recoverability are different requirements. Keep a short record of common questions and objections.
Compare renewals, resource limits, support, backups, and included services. Introductory pricing may not represent the long-term cost. Check what happens after the customer clicks, submits, or calls.
- A written brief
- Named responsibilities
- Agreed review points




