Document recurring responsibilities
Track renewals, domains, hosting, certificates, and required licenses with named owners. Important renewals should not depend on one person's inbox or an old supplier account. Explain why a change was made, not just when it happened.
Remove departed users and unused integrations. Use individual accounts and suitable permissions for routine work. Set a review deadline and identify the person responsible.
Make the plan fit your market
Check the details customers in Houston rely on: opening hours, current services, appointment links, phone numbers, and service coverage. Verify that requests reach the correct staff, especially when operating hours or seasonal availability change. Keep contact and availability details current for the Houston market.
Check contact delivery, payment paths, booking tools, and transactional email. A site can load normally while an important customer action is failing. Keep a record of permission for any customer story used publicly.
- Current accounts and assets
- Verified business information
- Customer questions
- Budget and team capacity
Discuss Your Priorities