
Publication and refresh
Assign internal links, images, a reviewer, and a future review date. Publication is the beginning of maintenance, not the end. Use support requests to find information that is missing or unclear.
Use recurring customer questions and information gaps to choose topics. Avoid producing several articles that answer the same question in different words. Check that a visitor can find the next action without guessing.
- A written brief
- Named responsibilities
- Agreed review points




