
Reviewable reporting
Require completed work, observed changes, and next priorities alongside metrics. Rankings should not replace an explanation of the decisions made. Ask customer-facing staff which details people need before deciding.
Ask which recommendations will be implemented, by whom, and in what order. An audit has limited value when nobody owns the work. Review the whole path instead of judging one screen in isolation.
- A written brief
- Named responsibilities
- Agreed review points




