Document recurring responsibilities
Track renewals, domains, hosting, certificates, and required licenses with named owners. Important renewals should not depend on one person's inbox or an old supplier account. Keep the original result alongside the updated version.
Test forms, checkout, bookings, and mobile output after a repair. A visible fix can leave another function affected. Give the team a clear route for questions and corrections.
Make the plan fit your market
Check the details customers in Nashville rely on: opening hours, current services, appointment links, phone numbers, and service coverage. Verify that requests reach the correct staff, especially when operating hours or seasonal availability change. Check that location references reflect how the business actually operates.
Check contact delivery, payment paths, booking tools, and transactional email. A site can load normally while an important customer action is failing. Keep private account details out of public briefs and examples.
- Current accounts and assets
- Verified business information
- Customer questions
- Budget and team capacity
Discuss Your Priorities