
A usable request
Describe the affected page, expected result, actual result, and when it began. Screenshots or reproducible steps help reduce investigation time. Look for gaps between what the business offers and what visitors understand.
Prioritize outages, payment failures, and lost inquiries ahead of cosmetic changes. Confirm the real customer impact with the business. Check that a visitor can find the next action without guessing.
- A written brief
- Named responsibilities
- Agreed review points




