Plan for interrupted use
Connections fail, sessions expire, and users leave tasks unfinished. Decide what happens to pending work and show clear recovery steps instead of assuming every action succeeds immediately. Record the decision as well as the numbers behind it.
Prioritize frequent actions and keep input manageable. Test navigation, readable text, and interrupted tasks on real phones. Use the findings to update the brief for the next stage.
Data and permissions
Collect only data needed for the task, document access roles, and plan deletion and recovery. Security should be considered while designing the workflow. Check access rights before giving another supplier an account login.
Document APIs, authentication, failure handling, and data ownership. Test slow responses and unavailable external systems, not just the successful path. Confirm the output, owner, and review date for each task.
- Current accounts and assets
- Verified business information
- Customer questions
- Budget and team capacity
Discuss Your Priorities