
Publication and refresh
Assign internal links, images, a reviewer, and a future review date. Publication is the beginning of maintenance, not the end. Choose the next task from the review rather than repeating the calendar.
Use recurring customer questions and information gaps to choose topics. Avoid producing several articles that answer the same question in different words. Use support requests to find information that is missing or unclear.
- A written brief
- Named responsibilities
- Agreed review points




